We compensate for excellence!

TELCOR Inc, a nationally recognized innovator in the healthcare informatics industry, is looking for an energetic, focused, motivated team member to work as an Implementation Analyst, providing excellent customer care for TELCOR’s Point of Care product line.

The Implementation Analyst works with the assigned customer to implement the TELCOR POCT software remotely from corporate offices in Lincoln, NE. This includes, but is not limited to, establishing interfaces from a variety of testing devices deployed outside the clinical laboratory to the customer’s designated information system along with all of the management tools included therein. This includes working with a team of individuals at a customer account not limited to, point of care coordinators, laboratory management, IT, network specialist, etc.

THE TELCOR POINT OF CARE (POC) PRODUCT LINE:

TELCOR’s Point of Care software products, installed with over 1,200 connections throughout the US, Canada, and Europe, successfully addresses the need for cost effective integration of laboratory results performed on devices remotely located outside the clinical laboratory into the Laboratory/Clinical Information System. As a byproduct of this integration, the product also provides operator, device, and QC data in a format that reduces the labor needed to monitor and control the point of care program.

IMPLEMENTATION ANALYST RESPONSIBILIES:

Follow documented work plans to implement TELCOR POCT products at customer sites.
Interview customer to determine current workflow and provide configuration options to best meet the customer’s needs.
Establish regularly scheduled conference call with the customer and lead, document and distribute call information in written minutes.
Establish communication from POCT devices to QML using third-party hardware and software tools.
Perform structured remote training on use of the TELCOR POCT products.
Discuss and document order and result codes required for posting results to the customer’s information system.
Perform testing to the customer’s information system.
Support the customer during their interface validation activities.
Coordinate all go-live activities and monitor the customer’s activities for six weeks post live.
Perform documented post-live activities and customer training in preparation for transfer to support.
Complete support transfer documentation.
Record time (hours) spent on customer’s implementation activities in time recording software.
Document/update in issue tracking when an implementation issue presents that is outside the scope of normal implementation activities.
Complete implementation activities in time recording software as required for customer billing.
Implement add-on device type(s), add-on facility(s) and interface conversions as assigned.
Develop and/or execute internal training materials for the POCT team as assigned.
Develop end-user software troubleshooting materials as assigned.
Update Device Tips and LIS Tips as applicable.
Escalate problems according to the established POCT Escalation Procedure.
Participate in the after-hours on-call customer support rotation.
Participate in continuing education.
Participate in all necessary POCT team meetings.
Follow all defined POCT processes and procedures.
Respond to unscheduled implementation calls in a professional, friendly, timely and helpful manner.

DESIRED SKILLS AND EXPERIENCE:
The ideal candidate would have:

Bachelor of Arts/Bachelor of Science Degree
Licensed clinical professional (Medical Technologist or Technician, RN, RRT, etc.)
Strong PC computing experience (e.g. Microsoft Office, Windows operating systems)
Clinical laboratory software experience

AND

Verbally engaging, energetic, team player
Good interpersonal skills; listening, speaking and writing
Good presentation/instructional skills; verbal and written
Problem solving skills
Attention to detail
Good organizational skills with a proven ability to prioritize and manage multiple tasks and responsibilities
Highly motivated self-starter
Work effectively in an open office and team environment

TELCOR BENEFITS AND COMPENSATION:

Open Work Environment
Company Provided Amenities
Competitive Salary
Group Insurance:
- Dental
- Medical
- Vision
- Life
- Disability
- Identity Theft
401(k) Profit Sharing Plan
- 100% Vested at 1 Full Month of Employment
401(k) Employer Matching
Cafeteria Plan
H.S.A. and H.S.A. Company Contributions
10 Days Paid Vacation, Increased Vacation Accrual After 2 Years of Employment
7 Personal Days
Paid Holidays
Continuing Education Reimbursement
Professional Certification Reimbursement